Standard Delivery Time
Our buyers live in US, Japan, Taiwan, China and Korea. Most of our notebooks and paper products are shipped from US warehouses, you can receive these products in 5-7 business days as soon as they are shipped out. Other stationery products might be shipped from Asian countries if the products are out of stock in US Warehouse. In this case, you will receive two tracking numbers, one is International shipping tracking number, the other one is local shipping tracking number.
|Area||Delivery time (estimated business day)|
Standard Shipping Service.
Flat shipping rate $5.99.
Free shipping on orders over $35 and more.
|United States (East of the United States is faster than the West of the United States)||15-20|
|Australia, United Kingdom, Germany, France, Italy, Spain, Netherlands, Poland, Finland, Belgium, Denmark, Greece, Ireland, Switzerland, Sweden||15-22|
|Canada, Russia, Israel, New Zealand, Lithuania, UAE, Saudi Arabia, Romania, Luxembourg||15-25|
|(* Zone ) Estonia, Bulgaria, Austria, Czech Republic, Croatia, Latvia, Slovenia, Malta, Portugal, Cyprus, Slovakia, Hungary, Mexico, Turkey, Kuwait, Ukraine||25-40|
Please allow 3 - 5 business days for personalized items to be completed. While we will do everything in our power to get your order to you within the stated delivery time. A number of issues impact delivery time during holiday rush seasons, such as delays with the carriers and even sometimes with our raw material providers/vendors. Additionally, when attempting to estimate delivery time, please consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays and weekends will be processed the next business day and the additional time should be added to the delivery estimated time. During periods of high volume orders (Holiday Rush Orders) please expect some delays with respects to the delivery time. We will email you once your item ships. Please make sure that your spam filters allow our emails to be delivered to your inbox. If you wish to track the status of production, you may do so here: https://www.evebeed.com/pages/trackmyorder you will need your order number and the email associated with your order.
*Important to understand: All import duties, taxes, and any other shipping fees are the responsibility of you the cosignee. Sometimes the taxes are included in the shipping charges and other times your Country’s Customs office will hold your shipment for fees. Any import fees are not our responsibility.
How do we pack your order?
We wrap all of your orders in 1″ bubble wrap, with foam peanuts. This keeps your items safe and is so much shipper friendly for all over the world.
While we will make every effort to ensure your order is delivered safely and on time, we cannot take responsibility for failure of delivery, or damage to goods in transit, due to circumstances beyond our reasonable control.
Tracking an Order
When our warehouse ships your order you will receive a confirmation email containing the shipment tracking number. We will also provide a direct link to the carrier's package-tracking site. If you require further tracking information, using following link: https://www.evebeed.com/pages/trackmyorder
Frustration Free 60 Days Return Policy
To ensure you maintain a long lasting love with the item you have purchased, evebeed strives to offer frustration free returns. If you are unhappy with your purchase you may return it for a replacement or ask for a refund. Your satisfaction is important to us.
We are sorry, but we are unable to exchange items which were produced due to an error in the original order. Please take extra care when placing your orders on the website. Evebeed recommends that you verify your order for accuracy prior to submission. If you discover an error in your order, please contact our customer service department right away so we will try our best to assist in correcting the order.
We recommend that when returning an order for a refund or replacement, please be sure to get a tracking number from the shipping company to verify that your order has been successfully returned.
Frustration Free 30 Days "Missing Package"
*IF YOU DON'T RECEIVE YOUR PRODUCTS IN 30 BUSINESS DAYS, PLEASE CONTACT US AND ASK FOR REFUND. (For customers from *Zone, the days would extend to 44 business days.)